Resident FAQs
Answers to your frequently asked questions
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Are we allowed to have pets?
2 pets are allowed per townhome. There is a $250 non-refundable pet fee in addition to $30 monthly pet rent. We do not allow any pets that are considered a vicious breed. -
Can I pay rent online?
Yes! You can pay rent through your tenant portal via card or EFT. The EFT option will charge $0.95 per transaction. If paying via card, there is a 3% convenience fee charged. To avoid either fee, you can bring in certified funds or a personal check to our leasing office. We do not accept cash. -
Is renter’s insurance required to move-in?
Yes! You will be required to send your property manager a copy of your insurance policy prior to your move-in date. -
Do the townhomes come furnished?
Our townhomes come with stylish furniture INCLUDED in the rent, saving you additional money. All you will need to bring are personal items (comforters, pillows, shower curtain, rugs, lamps...), your own full size mattress, and decorations to create your own unique space. -
If I did not bring a pet when I moved in, can I bring one later on?
First, email your Property Manager of your request for a pet. Do not move a pet into the property without permission. The Cottages will contact the owner and submit your request. If the owner does allow the pet, an increased security deposit and fee will be required and a pet addendum must be signed. -
Is there a TV provided in the living room?
Yes! You only need to bring a TV for your bedroom if you prefer one in there as well. -
Is there a rent drop box on site?
Yes! It is located right next to your mailbox. If you drop a rent check in there, please let your property manager know. -
What is included in rent?
Water, gas, internet, and trash are covered! You just pay for electricity. -
Can I pay rent with financial aid?
Please provide us with a copy of your student break down bill statement showing your estimated refunds. When paying with financial aid, tenants must pay three months in advance. New tenants must pay their first month’s rent before move-in even if you are paying with financial aid. -
What fees should I expect to pay as a prospective resident?
- A one-time refundable security deposit equal to one month's rent.
- A one-time non-refundable $50 administration fee.
- A one-time non-refundable $65 application fee.
- A one-time non-refundable $250 pet fee if applicable.
- First month’s rent prior to your move-in date + pet rent if applicable.
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When I move-out, how do I get my security deposit back?
Remove all trash, personal items, and debris from inside and outside of the property. Make sure your bedroom and bathroom are clean and in move-in ready condition. Make sure all common areas are clean as well as the kitchen and all major appliances. We do expect that the property at the end of the lease be left in the same condition as when you moved in. We understand that normal wear and tear over time happens, but any damage outside of this will be deducted from your security deposit. -
I am graduating in December. Can I do a 6-month lease?
No, we only offer 12 month leases. We do not offer a buy-out of your lease if you decide to move out early, however, we do allow subleasing. If you choose to sublease, please contact your property manager for further information. -
Who do I call if there is an after-hours maintenance emergency?
You can call our office at 678-664-1400.